When the coronavirus arrived in the U.S., Lowe's, deemed an essential retailer, was able to keep its doors open. But the home improvement chain still saw a surge in online orders. According to Lowe's vice president of stores Joe McFarland, more than sixty percent of the retailer's online orders are picked up in stores. Now the home improvement retailer is introducing in-store contactless pickup lockers. These lockers are coming to most major metro areas in the very near future, but they will be installed in all stores by March of 2021. Lowe's has already introduced pickup lockers in markets including Philadelphia, New York, New Jersey, Connecticut, and Charlotte, North Carolina.
While much of this has been accelerated to support the surge in online sales brought on by the pandemic, CEO Marvin Ellison has been working to right missteps in Lowe's online business since his arrival in 2018.