Walmart, Target, and Amazon are picking their battles when it comes to returns. If the merchandise in question isn't going to be resold, and the cost of processing its return is as much as or more than the cost of the merchandise itself, these retailers may refund shoppers' money and tell them to keep the item. Walmart and Target confirmed the story, first reported in The Wall Street Journal. The Journal also reported a statistic by return processing firm Navar, which found that online returns spiked by 70% in 2020.
Given the sharp increase in online sales, it's no surprise that major retailers are reconsidering the expense of processing returns that incur shipping costs.